Availability & Shipping


We aim to dispatch all items showing as ‘Ready to ship’ as quickly as possible and within 3 working days.

Many of our pieces are ‘Made to Order’ – as a general guide, lead times are around 6 weeks but are occasionally more. All handmade pieces involve varying degrees of complexity, therefore each will have a slightly different lead time. Please do reach out to us prior to purchasing and we’ll be happy to provide you with more information.

We work with a small team of highly skilled craftspeople who care very much about the creation of your jewellery. Because we work in such a personal way there may sometimes be a delay to your order, this doesn’t happen very often though and we will always do our best to keep you updated.


If you require an item for a specific date, or indeed urgently, please contact us before ordering to ensure that we can get your piece to you in good time. We sometimes have a few of our ‘Made to Order’ items in the studio so please do reach out to us if you are looking for an item at short notice.


We would love to be part of a bespoke journey with you. Lead times on bespoke orders of any kind are around 12 weeks, though occasionally we are able to work to a shorter timeframe. Our priority is that you are delighted with the final outcome. Please email us directly at paulaspinalljewellery@gmail.com to make an initial enquiry.


Within the UK: Royal Mail Special Delivery

Royal Mail Special Delivery is fully trackable and guaranteed to arrive on the next working day from date of dispatch. Insurance will be in place to cover the value of your purchase. Parcels are guaranteed to arrive by 1pm and require a signature. If there is no-one available to accept the parcel, a calling card will be left for you to arrange re-delivery or collection. We will notify you when your parcel has been dispatched.

International: Royal Mail International (Tracked and Signed)

Royal Mail International Tracked and Signed items are tracked and insured up to £250. Parcels are usually delivered within 3-5 working days to most of Europe and 3-7 days to the rest of the world. You will be issued with a tracking number when your order has been dispatched. Additional insurance can be purchased if necessary.

Please note: In all cases, postal addresses must be accurate and complete to guarantee delivery. We cannot accept any responsibility for non-delivery, or delayed delivery of items due to customer error.

Shipping costs will be determined at checkout and do not include any relevant duties/taxes for orders placed outside the UK.


International customers are responsible for any and all, duties and/or taxes that may be imposed on the item on arrival at the destination country. Please note, these charges are completely beyond our control and entirely at the discretion of border control at the country in question. Please also see our RETURNS POLICY & TERMS & CONDITIONS for information regarding labelling and duties and taxes when returning goods.