Terms & Conditions

This website is operated by ‘Paula Aspinall’. Throughout the site the following terms apply:

  • "We", "us" and “our” means the company ‘Paula Aspinall’.
  • "You" means the person using the website
  • "website" means www.paulaaspinall.com

These terms and conditions apply to the website www.paulaaspinall.com, its entire contents, services and products.

By viewing and accessing this website and/or purchasing any and all of our products and services you are agreeing to accept and be bound by the following terms and conditions (“Term of Service”, “Terms”)

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian. Or that you are at least the age of majority in your country, state or province of residence or that you are at least the age of majority in your country, state or province of residence and you have given us consent to allow any of your minor dependents to use this site.

Our store is hosted by Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Please see our Privay Policy for further information on how we use and store information. 


Prices are correct at the time of listing. The costs of producing our jewellery are subject to changes in the cost of raw materials and services, in particular the price of precious metals therefore from time to time prices will change in relation to these factors. ‘Paula Aspinall’ reserves the right to review prices at any time and without explanation.

Orders will be processed at our published prices, in the case of unexpected and/or unforeseen costs you will be informed immediately and asked if you wish to proceed with your order in consideration of the increase in price. All prices are stated in British Pounds Sterling £GBP.

If you are purchasing from outside the UK, currency exchange rates and credit card charges may make have an impact on the amount billed on your credit card. Import duties or tax costs will be invoiced to you separately by your local customs authority and are completely out of our control. We are unable to advise on or control any duties or taxes that you may be subject to when purchasing from our website and recommend you contact your local customs authority to determine a landed cost price prior to placing your order.


Every effort has been made by us to display products as accurately as possible using images and descriptions however we cannot be held responsible for perceived differences in colour, size or any other aspect of our jewellery which appears different in reality to that which appears on our website.

Some of our products, including but not limited to pieces in the ‘La Vie en Rose’ collection have been cast directly from natural materials, such as rose petals and using unpredictable and experimental processes such as lost wax casting. Any perceived imperfections including but not limited to holes and areas of thinness are considered by us to be an inherent part of the beauty of the piece and are not considered a fault in any way.


The advertising of products on this site is an 'invitation to treat'. That means your order is an offer, not a contract of sale between you and ‘Paula Aspinall’. This means that prices and stock availability will not be contractually confirmed until you receive the 'confirmation of order' email despatched once credit card authorisation has been confirmed and stock levels have been checked.

We reserve the right to refuse any order you place with us at any time and without explanation. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit/debit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


Bespoke orders should begin with a written enquiry by email which we will endeavour to respond to within 2 working days, however we cannot be responsible for delays in this response time. An initial enquiry does not mark the beginning of the production process and is not subject to cost implications. 

Once the details of a bespoke order have been agreed in principle, a confirmation email will be sent to you containing full details of the bespoke process and details of the proposed order. On receipt of the confirmation email you will be required to make a payment of 50% of the total estimated cost of the finished piece. Payment of this invoice is considered contractual and in making payment you are agreeing to all aspects of the proposed design as detailed in the proposal. Once payment has been received by us, the design process will begin; cancellation of and changes to the order are no longer possible and this initial payment will become non-refundable.

Payment of the remaining balance will become due on completion and before the finished piece can be dispatched. Goods remain the property of ‘Paula Aspinall’ until full payment has been received,

When providing a quote for a bespoke piece of jewellery, we will do our best to price accurately, however sometimes the costs of producing our jewellery are subject to changes beyond our control for example the cost of raw materials and services, in particular the price of precious metals. From time to time prices will change in relation to these factors. ‘Paula Aspinall’ reserves the right to review the final price of a bespoke order at any time. In the event of unexpected and/or unforeseen costs you will be informed immediately and asked if you wish to proceed with your order at the revised price. You will be asked to approve the price increase in writing and in the event that you decide not to proceed, in this circumstance alone, your initial deposit will be returned to you via your original payment method. All prices are stated in British Pounds Sterling £GBP.

We reserve the right to cancel a bespoke order at any time during the production process without warning or explanation.

Where a bespoke order is cancelled by you, the initial deposit will be non-refundable, regardless of the stage of production.

We will take all reasonable care of any and all jewellery which is sent to us to be included in a bespoke design including but not limited to vintage and antique jewellery. However, ‘Paula Aspinall’ accepts no personal or financial responsibility for loss or damage to said jewellery during the process of production, while on the premises or in transit. We strongly advise you to fully insure your jewellery and use a trackable delivery service when sending us your jewellery. In addition, we strongly advise you to take out adequate and appropriate insurance against loss and damage for the duration of the production process. Under no circumstances should personal jewellery be sent to us without prior written agreement form us that we are willing and available to receive it.


Please see our ‘Availability & Shipping’ page for more information on timings and costs of delivery. We will do our best to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control. Please note, orders will not be dispatched on Saturdays, Sundays, public bank holidays or periods of studio closure as  advertised on the website at the time of ordering.


We hope that you will be absolutely delighted with your ‘Paula Aspinall’ jewellery. If for any reason you are not entirely satisfied with your purchase, Customers are legally entitled to cancel an order within 14 working days of receipt of the product and to return it for a full refund. We will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging with tags attached within 14 working days of your receipt of the order. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:

  • Commissioned pieces (bespoke)
  • Personalised pieces, including engraving, resizing and alteration in any and all ways.
  • Made to Order items.
  • All earrings, whether ‘In stock’ or ‘Made to Order’ for hygiene reasons.
  • All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items. 

To return an online purchase, please contact paulaaspinalljewellery@gmail.com  in the first instance including your order number in the email.

Do not send parcels to us without receiving prior written approval of your return. In the event of you returning an unapproved parcel we may refuse acceptance on delivery and/or return the parcel to you at your own cost.

‘Paula Aspinall’ does not accept any responsibility for any returned items lost, stolen or damaged in transit. These responsibilities are those of the customer. We recommend that UK items be sent by insured special delivery, and international items be sent using a secure and swift fully tracked service. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid.

All returns remain the responsibility of the customer until received back by ‘Paula Aspinall’ together with the appropriate paperwork and packaging. 

International customers wishing to return an item should note that a customs declaration form will be required on shipping. The goods will need to be clearly labelled as ‘RETURNED BRITISH GOODS’ in order to ensure that no additional customs fees are incurred on re-import to the UK. In the instance that a parcel is unlabelled or incorrectly marked and a customs fee is incurred, this will delay the returns process and the additional fees will be deducted from the refund.

For more details, please review our Returns Policy.


Please reach out to us directly at paulaaspinalljewellery@gmail.com if you wish to provide us with feedback about any part of our products and/or service. We value our customers and their opinions and will endeavour to respond to you as quickly as possible.


All materials including but not limited to designs, photographs, written descriptions, images of any kind and other text or script that are part of this site are protected by copyright, trademark, trade dress and/or other intellectual property rights owned, controlled or licensed to ‘Paula Aspinall’. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by ‘Paula Aspinall’. The contents of the site and the site as a whole are intended solely for personal, non-commercial use and may not be copied, downloaded or otherwise without prior written consent by us. You may not publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software. Design Rights and Copyrights remain the sole property of ‘Paula Aspinall’. Any reproduction or redistribution of the aforementioned content is prohibited and may result in civil and criminal penalties. Your use of this website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content.


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We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept payment online by Visa, MasterCard, Maestro or Amex via the secure payment provider, Shopify Payments. Payment can also be made using Paypal.


‘Paula Aspinall’ endeavour to keep this website up to date but cannot guarantee that this site and its contents including product descriptions are free of technical errors, incorrect prices or information. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.